By Charles Barratt, EUC Business Solutions Strategist
All too often, I witness organisations treating their desktop as a second-class citizen to the datacenter, when in reality the data centre is the servant to the endpoint. Those organisations that truly transform their end user computing environments do so with three key principles in mind.
IT departments often start with technology, rather than thinking about what impact modernisation is going to have on users, their productivity, and the financial model associated with end user IT. Gone are the days when we simply issued users with devices and mobile phones and never spoke to them again until they had an issue. Our end users are now far more tech savvy and operate their own networks at home. They want to be engaged, they want a say on the appropriate application of technology, and they want workplace flexibility. Happy workers tend to stay where they are.
Users deserve to be engaged, and by engaging them early on in EUC transformation you have advocates who are bought into the process and want to see it succeed. Don’t underestimate this vital stage.
Simply put, “Stop starting with technology.”
It is no longer appropriate to operate end user computing environments in isolation to the rest of the IT organisation. Virtualisation stopped that trend from happening with the move of the desktop into the data centre. As organisations start to consume different application and security models, your EUC environment needs to be close to the action for performance and operational gains.
To fully harness this change, we see organisations starting to build out a centre of excellence containing members that span the many moving parts of an EUC environment from endpoint, applications security, networks, data centre and operations. In doing so you can be confident that there will not be an overspend on technology, there will be appropriate capacity to support your requirements, and the best experience will be delivered to your end users.
I recently saw the lightbulb moment in one of my client’s eyes when discussing the simplification of application delivery; this is where we introduced App Volumes. Rather than dazzle them with science, a simple demonstration and a discussion around the time tested install process of ‘Next, Next, Next, Finish’ into an AppStack made them realise the world had moved on.
As organisations look to re-architect critical applications, they need to think about simplifying the application lifecycle management (ALM) for legacy applications, and that is exactly what App Volumes brings back to the IT department. The ability to significantly shorten the ALM process from request fulfillment through to patching and updates drives consistency and stability, whilst minimising the cost associated with lifecycle and change processes.
As with all technologies you need to make sure the investment reduces the problem and the financial gain supports the change. The architecture and minimal impact on existing processes places App Volumes in a very desirable place to solve application delivery challenges.
Opportunities to transform the end user computing environment don’t come along very often, but their impact on end user computing is prolific. There has never been a more exciting yet complicated time to be associated in this space.
To use the words of the late Steve Jobs, “You have to start with the customer experience and work back towards the technology”.
Take a look at our end-user computing deep dive series on the blog, which looks at how value can be delivered in application remoting, as well as exploring the Workspace Suite.