Business mobility has evolved, and much has been said about the positive impact it can have and the possibilities it enables. By increasing the number of touchpoints and enabling any app to be delivered to any device, mobility innovations pave the way for new business processes that empower the workforce and allow organisations to engage their customers and employees in fundamentally new ways.
Business mobility is already helping to transform key industries, such as education, financial services and healthcare. Here are some examples of how this is happening:
Teaching the education industry a thing or two:
- PCs have been in schools and colleges for years, but it wasn’t until the emergence of mobile technology that computing had a profound impact on the education system. Learning has become more flexible and interactive, and support learning both on and off campus.
- This shift to mobile has given rise to a new trend – flipped learning. This is a form of blended learning where students are taught the theoretical aspects of a course online. Practical delivery of the course is done on campus.
- The University of Aberdeen recently rolled out a virtual desktop solution as part of a move to flipped learning model. Students now prepare for lectures by accessing course materials from their own personal devices. This gives greater flexibility in when and where they study.
The right investment for financial services:
- For the financial services (FS) sector, mobility plays a crucial role in boosting customer satisfaction and employee productivity by automating, mobilising, and securing the delivery of services.
- Customers want to be able to be able to trade, bank and shop, from anywhere, on any mobile device. FS organisations need to be able to support customers accessing their services on the move.
- Mobile devices can also help FS employees can be more productive on-the-go. With secure access to internal apps and financial data from services like Reuters and Bloomberg the workforce can operate more efficiently, rather than being tied to a desk.
Taking the pulse of the healthcare sector:
- Business mobility is revitalising the healthcare industry, helping improve patient-care and increasing flexibility for care providers. The sector has seen a dramatic increase in the use of mobile devices over the few years, as new technologies and applications help organisations to lower costs and provide a higher quality of service.
- Clinicians can now use mobile devices to access medical records, track hospital check-ins and monitor patient transfers in real time, helping them to make faster point-of-care decisions. Mobile technology also enables round the clock care.
- Applications, such as Stockport NHS AdvantisED, improve patient care by allowing clinical staff to remain at a patient’s bedside while updating clinical records. The app provides accurate patient information to various care teams in real time, saving lives and almost $60,000 a year.
- In the US, emergency helicopter services are benefiting from mobility. Services such as Intermountain Healthcare’s life flight can now leave heavy flight bags at the base, and reach critically injured patients at previously unattainable altitudes.
It’s not just in these industries that mobility has real-life benefits. Mobility and the shift to the mobile-cloud era are among the most transformational trends in business today, providing opportunities for true business process transformation and customer and workforce engagement.
Take a look at the mobility section of our blog to find out more about the future of mobility, as well as tips for implementation strategies.